Roof
Quality job
Three times great
Due to hailstorms during the 20+ years I've had my house, this is the 3rd replacement of my roof. I had a different project manager than the previous 2 jobs, & Dan provided the same great service Jason gave me years ago. Some of the going above & beyond service they gave at least once included: arrangement with LeafFilter for replacement of damaged product, then finding a comparable product & arranging with gutter contractor to complete the job when LeafFilter stopped returning calls from me or Dan. Driving me to other houses painted my color so I could get the big picture of shingle choices. Working with estimator on damage survey to make sure small items weren't missed in estimate. Remembering me as a customer: I called Jason years after the 1st replacement, said "don't know if you remember me", & he said yes, told me location & color of my house, etc. about my 1st job off the top of his head. He had no time to hunt for me on a database, he actually remembered the client relationship. When other contractors ignored my calls or otherwise didn't follow through, the guys stepped in to help "get 'er done". Phone & email communication was clear, & verification was done prior to setting foot on the property. Infinity treated me like family. With other contractors ignoring me, it was refreshing to work with Infinity where customers are valued & treated with respect. This kind of service is disappearing in many companies, but not at Infinity. Ten stars on a 5-star scale.
Roofing
We were glad to get a new roof on our house within two and a half months after the derecho. Our only concerns were the lack of clear and concise paperwork beforehand, and the ending cost. We realize materials cost can go up and the situation was resolved with our insurance company.
Roofing
The Team that came to my house did a good job, and Venny was on point as the project manager . Thank you
Roof completion
Infinity roofing completed two roofing projects for me. One at the house I live in and a second at a nearby rental home. After a severe wind storm, I had significant damage to both roofs. Sonja from Infinity assessed the damage on both roofs and then assisted me in filing all necessary insurance paperwork. She did everything in working with my insurance company and got both home’s approved for replacement. Infinity did a timely and highly professional job on both houses and all I paid was the deductible on both houses. I give them two thumbs up!
New roof
Justin was very helpful professional work was done well and in a timely manner I would recommend this company
Roofing
This work was done quickly and well. We have already had lots of wind and I haven't seen any problems.
Excellent work. Honest!
Would definitely use again! They followed up to make sure that I was satisfied.
Excellent experience
Roof completed and we could not be happier with the result. Kyle is a pleasure to deal with. He is knowledgeable and the courteous. He was always available to answer any concerns. Kyle is a asset to Infinity.
CAT 4 Hurricane Laura Excellent Results
I want to thank your for having the opportunity to work with the team of Ben Gaddy and his assistant Jessica from your company after Hurricane Laura made a mess of the the exterior of our home and adjacent structures. These people were kind, understanding, , courteous, knowledgeable and very response to to phone call phone calls and text messaging. They worked very well with my Insurance company and myself in getting repairs done to my roof, siding, facia, soffits, gutters and downspouts and host of other repairs. Cat 2 Hurricane Delta was on scene quickly after Cat 4 Hurricane Laura and Ben and his crews and contacts were able to get my roof and siding on just a few days before Delta hit probably saving me from incurring more costly interior repairs. This was a Job well done. When I got my final bill from Infinity I thought it was very reasonable. Thanks again Ben and Jessica and the rest of you folks that help make Infinity Roofing and siding a great company to work with!
